Refund policy
Digital Products
All products sold on firstlightguides.com are 100% digital and are delivered instantly via email immediately after purchase. No physical books, printed guides, or items of any kind are produced, sold, or shipped.
General Rule
Due to the nature of digital products, refunds cannot be issued once the download link has been accessed or the file has been downloaded. By completing your purchase, you expressly consent to the immediate delivery of digital content and acknowledge that you thereby waive your right of withdrawal in accordance with EU Directive 2011/83/EU, Article 16(m). This consent is recorded at the time of order completion.
Exceptions
A refund may be considered at our sole discretion only in the following circumstances: duplicate orders, meaning an accidental purchase of the same product twice, which qualifies for a 100% refund on the duplicate; a demonstrable technical failure where the file is inaccessible due to an error on our part and cannot be resolved within a reasonable timeframe; or an incorrect product delivered, meaning a product different from what was ordered was sent.
Non-Refundable Circumstances
The following do not constitute valid grounds for a refund: the customer expected a physical book or printed copy; the customer is dissatisfied with the format, layout, or style of the guides; the customer claims the product does not meet personal expectations; the customer did not read the product description or FAQ section prior to purchase; the customer changed their mind after purchase; the customer does not have the tools, software, or devices required to access the digital content.
The following are likewise non-refundable, as they fall outside our control: the customer's telescope, mount, or camera is not capable of the type of imaging described; weather, cloud cover, light pollution, or seasonal visibility prevented the customer from using the material; the customer did not achieve a specific photographic result, as results depend on equipment, sky conditions, location, and individual practice; or the customer purchased the Northern Hemisphere target guides while observing from the Southern Hemisphere, which is stated clearly on the product page prior to purchase.
Disputes and Chargebacks
Before opening any dispute with your bank or payment institution, we kindly invite you to contact us directly at firstlightguides@gmail.com. In most cases we are able to resolve any issue quickly and to your satisfaction. Any unjustified dispute may be contested with the delivery documentation in our possession.
Contact
For any questions or requests regarding a purchase, please contact us at info@firstlightguides.com